Reviews

It's All Your Fault at Work!: Managing Narcissists and Other High-Conflict People by Bill Eddy

creativerunnings's review against another edition

4.0

This book presents the CARS method to deal with difficult, high conflict, people. Part of it is common sense, but I enjoyed seeing a very structured approach to staying calm and diffusing the situation with empathy and a constructive way forward, followed by the setting of boundaries. I've seen this method cited in another book, so it seems to be as useful as it appears to me. Thank you!