Conversations cruciales : Pour s'exprimer habilement quand les enjeux sont de taille et les émotions trop fortes, by Ron McMillan, Kerry Patterson, Stephen R. Covey, Al Switzler, Joseph Grenny
One of the trio of books that have made my start of the year very inspiring and impactful. I read Crucial Conversations alongside The Coaching Habit. I have so many good notes that I feel I need to go back to them regularly. The techniques and approaches outlined in the book are not necessarily going to be become habits immediately. I need deliberate practice to make them automatic.