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hopeful
informative
reflective
fast-paced
informative
slow-paced
So much wisdom and common sense, all in little bite-sized pieces. A great reference!
There are no earth-shattering ideas in this book, but it's a quick read and an excellent reference guide specifically geared towards services marketing.
This book read like a series of interrelated blog posts avant la lettre. I just wasn't in the mood.
A little out of date, but it had some good points for people marketing services, and even for those marketing products.
informative
reflective
Basic but important insights for marketing. Forces you to step back and start at square one with customer perception, messaging, etc.
I enjoyed it but feel like I need to read it again. I didn't read it in one go and I'm pretty sure I lost something in the gap.