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stevex's review against another edition
3.0
The book characterises itself as ".. provid[ing] managers with an introduction to the concepts and techniques needed for business process change and to provide them with an overview of some of the options they will have...", and that's pretty much what it does. This edition is a little out of date - it pre-dates most of the enabling capability of the internet - but it generally strikes the right balance between business process concerns and the ability of IT to assist (or hamper) them.
So, a pretty good primer, though with a few odd notes - there's surprisingly little on Six Sigma and virtually nothing on Lean, and there's evidence of padding in places (notably the numerous lists of SAP modules) and while most of the IT content is fine, small parts of it are decidely muddled or just plain wrong. With those caveats, it's recommended, though I would look for a later edition than this 2003 one.
So, a pretty good primer, though with a few odd notes - there's surprisingly little on Six Sigma and virtually nothing on Lean, and there's evidence of padding in places (notably the numerous lists of SAP modules) and while most of the IT content is fine, small parts of it are decidely muddled or just plain wrong. With those caveats, it's recommended, though I would look for a later edition than this 2003 one.
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