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12 reviews for:
Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction
Jeff Cox, William C. Byham
3.29 AVERAGE
12 reviews for:
Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction
Jeff Cox, William C. Byham
3.29 AVERAGE
A business allegory, written to describe, promote, and teach the "hows" of employee empowerment. It is an entertaining read, though lightweight. It focuses almost exclusively on the positive outcomes of employee empowerment, ignoring the challenges and downsides that make it so difficult to implement fully. Nonetheless, it may serve for some as a motivating force to dig deeper into the whys and wherefores of empowerment, and to that extent it is useful.