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candicodeit's review
5.0
This book was not what I expected to be but way better than I imagined. I thought this would be more geared towards bots and other AI. Nope. It's about the language you use across different sites and platforms to interact with users. It's about having a conversation with another human vs your user trying to talk to a computer or robot. It's about being mindful of the words you use to create a better experience for the user and know when to properly use things like humor. It also has some great tips on more cross department collaboration so everyone in the process understands the language, not just one department. Highly recommend to anyone who even has the smallest influence of what a button says.
d6y's review
5.0
The first text I've read which lays out a framework (and principles) for thinking about conversational interfaces. Super helpful, and will be pondering the Minimum Meaningful Conversation.
janedallaway's review
5.0
Contains both theory and practical examples, and some helpful-looking forms and examples.
flwrsevrywhr's review
5.0
Great read on the process of conversational design as it applies to both products and the design process itself. Highly recommend this book for those entering the field of design as well as seasoned professionals.
dereksilva's review
4.0
I don't actually work in design (I work more on the writing/content side of things), but I found this book useful. It's short and full of great tidbits. It's not like everything she talks about is revolutionary or even unexpected, but she explains things in a way that makes sense.
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