informative reflective slow-paced
informative inspiring reflective sad fast-paced

like all his books, this one is incredibly well researched, laid out, and explained. i feel like i should reread it and take notes and also recommend it to everyone i know. it's not saying anything groundbreaking to me, but it is extremely interesting and i always leave one of his books thinking a little differently about the world. i did pick up this book specifically because I've somehow stumbled into two jobs that entail exactly what it says on the tin lol. 

This book should be titled "How to Understand People" - for some reason we live in a world that lacks empathy that we have an author like Malcolm Gladwell tying in past events from multiple angles to help us learn how to communicate. It irks me that a book like this even needs to be written, it's really quite simple, do you have the emotional intelligence to see when someone is troubled, in trouble or making trouble? Do you have the capacity to see that there are people out there who were taught the *wrong way*?

I am giving this book a 4/5 because it really should be read by more people so that we start learning as a society to admit when we're wrong, put aside our prejudice but also be informed and have realistic expectations of what the world actually is like. In actuality, I think the writing is 3/5. It felt very scattered, and then when it finally started tying in nicely by the second half of the book I was so exhausted from reading the first half. It has recent accounts that were interesting to digest such as the Brock Turner case. I felt more connected with Gladwell's thoughts the second half when all of his points started tying together.
emotional informative reflective medium-paced

This was a great book to listen to; however, there are some dots I would like to connect and feel I must go back and read the physical book. There were so many interesting ideas and pieces of information, and I thought I understood how they were connected, but I didn't walk away with a firm grasp of what next steps are.
informative reflective medium-paced
informative reflective medium-paced
challenging emotional informative reflective sad medium-paced

The premise of this book is a good start. I have to admit I expected a lot, but was disappointed. Yes, the stories are interesting, but the evidence for what Gladwell says is not always solid. Besides, the arguments are sometimes too pessimistic without good reason.
challenging informative reflective