The Art & Science of the Hotel Concierge by Holly Stiel, Lin Ivice

The Art & Science of the Hotel Concierge

Holly Stiel, Lin Ivice

300 pages first pub 2011 (editions)

informative medium-paced
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The new edition of this one-of-a-kind textbook (formerly entitled Ultimate Service) details every aspect of the profession of hotel concierge from the qualities and skills required to succeed, to ethical considerations, to restaurant and theater r...

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