Listening to the Customer by Joseph R. Matthews, Peter Hernon

Listening to the Customer

Joseph R. Matthews, Peter Hernon

201 pages first pub 2011 (view editions)

informative medium-paced
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A modern library is much like a business in that it must provide a set of products and services to meet the changing needs and expectations of its customers in order to succeed and survive. With libraries now focusing more on their "customers," Li...

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