The Apology Impulse: How the Business World Ruined Sorry and Why We Can't Stop Saying It by Sean O'Meara, Cary Cooper

The Apology Impulse: How the Business World Ruined Sorry and Why We Can't Stop Saying It

Sean O'Meara, Cary Cooper

360 pages • first pub 2019 (editions)

nonfiction business informative medium-paced
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Description

Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed ...

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