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243 pages • first pub 1998 (view editions)
ISBN/UID: 9780838934890
Format: Paperback
Language: English
Publisher: American Library Association
Edition Pub Date: 01 January 1998
Description
This is a practical guide to measure library services, which puts customers at the centre of the evaluation process. It provides measurement strategies and data collection methods to measure service quality in academic and public libraries.
Community Reviews
Content Warnings
243 pages • first pub 1998 (view editions)
ISBN/UID: 9780838934890
Format: Paperback
Language: English
Publisher: American Library Association
Edition Pub Date: 01 January 1998
Description
This is a practical guide to measure library services, which puts customers at the centre of the evaluation process. It provides measurement strategies and data collection methods to measure service quality in academic and public libraries.
Community Reviews
Content Warnings