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Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Cutomer's Expectation by Lisa Ford
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Cutomer's Expectation

Lisa Ford

Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Cutomer's Expectation

Lisa Ford

216 pages first pub 2001 (editions)

informative medium-paced
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Description

Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid advice on how to improve customer service from the inside out. By learning ho...

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