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Quality from Customer Needs to Customer Satisfaction by Bo Bergman, Bengt Klefsjö
Quality from Customer Needs to Customer Satisfaction

Bo Bergman, Bengt Klefsjö

Quality from Customer Needs to Customer Satisfaction

Bo Bergman, Bengt Klefsjö with Bo Bergman (Illustrator)

missing page info Add in missing page information first pub 1994 (view editions)

informative medium-paced
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Description

This book examines the quality movement from a holistic perspective that is unique. It will serve as an invaluable handbook both for students and for those interested in enhancing quality in their own organisations. Practical illustrations are com...

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