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304 pages • first pub 1997 (view editions)
ISBN/UID: None
Format: Not specified
Language: English
Publisher: Not specified
Edition Pub Date: Not specified
Description
Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS (Positively Outrageous Service) programme.
Community Reviews
Content Warnings
304 pages • first pub 1997 (view editions)
ISBN/UID: None
Format: Not specified
Language: English
Publisher: Not specified
Edition Pub Date: Not specified
Description
Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS (Positively Outrageous Service) programme.
Community Reviews
Content Warnings