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This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services by Marc Stickdorn, Jakob Schneider, Adam Lawrence, Markus Edgar Hormess

This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services

Marc Stickdorn, Jakob Schneider, Adam Lawrence, Markus Edgar Hormess

400 pages • 2016

business design informative inspiring medium-paced
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