Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone by Shaun Belding

Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone

Winning with the ... from Hell Series

Shaun Belding

204 pages • missing pub info (view editions)

nonfiction business economics medium-paced
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Description

?Callers from Hell -- they scream, sob, and sometimes they're so incoherent you can't understand them Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve y...

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