Take a photo of a barcode or cover
149 pages • first pub 1991 (view editions)
ISBN/UID: 9780814479704
Format: Paperback
Language: English
Publisher: AMACOM/American Management Association
Edition Pub Date: Not specified
Description
"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior cus...
Community Reviews
Content Warnings
149 pages • first pub 1991 (view editions)
ISBN/UID: 9780814479704
Format: Paperback
Language: English
Publisher: AMACOM/American Management Association
Edition Pub Date: Not specified
Description
"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior cus...
Community Reviews
Content Warnings