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80 pages • missing pub info (view editions)
ISBN/UID: 9783845476452
Format: Paperback
Language: English
Publisher: LAP Lambert Academic Publishing
Edition Pub Date: 01 September 2011
Description
Service quality is a critical component of customer perceptions about the service. Customers perceive services in terms of its quality and how satisfied they are overall with their experiences. In retail in particular, margins are tightly squeezed...
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80 pages • missing pub info (view editions)
ISBN/UID: 9783845476452
Format: Paperback
Language: English
Publisher: LAP Lambert Academic Publishing
Edition Pub Date: 01 September 2011
Description
Service quality is a critical component of customer perceptions about the service. Customers perceive services in terms of its quality and how satisfied they are overall with their experiences. In retail in particular, margins are tightly squeezed...