Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution by Sheila Purdy, Ian Purdy

Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution

Sheila Purdy, Ian Purdy

210 pages • missing pub info (editions)

nonfiction business economics medium-paced
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Description

In today's world of social media, instant communication and the desire to share opinions (good and bad), your customers are more powerful than ever and holding on to them is becoming more difficult. A revolution is underway. If your organisation i...

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