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239 pages • first pub 1992 (editions)
ISBN/UID: 9780425132425
Format: Paperback
Language: English
Publisher: Berkley Trade
Publication date: 01 April 1992
Description
An important guide to customer service for managers and consumers. Through humorous anecdotes and actual incidents, the author shows managers how to encourage behavior from staff that will keep customers happy. And he shows consumers how to use th...
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Content Warnings
239 pages • first pub 1992 (editions)
ISBN/UID: 9780425132425
Format: Paperback
Language: English
Publisher: Berkley Trade
Publication date: 01 April 1992
Description
An important guide to customer service for managers and consumers. Through humorous anecdotes and actual incidents, the author shows managers how to encourage behavior from staff that will keep customers happy. And he shows consumers how to use th...
Community Reviews
Content Warnings