Satisfaction: How Every Great Company Listens to the Voice of the Customer by Chris Denove, James Power

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Chris Denove, James Power

266 pages • missing pub info (view editions)

nonfiction business economics
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The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what c...

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