The DNA of Customer Experience: How Emotions Drive Value by C. Shaw

The DNA of Customer Experience: How Emotions Drive Value

C. Shaw

186 pages missing pub info (editions)

nonfiction business economics psychology informative medium-paced
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Description

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now ...

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