The Lean Toolbox for Service Systems by John Bicheno

The Lean Toolbox for Service Systems

John Bicheno

304 pages first pub 2008 (editions)

self help informative reflective medium-paced
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The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service ...

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