Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Ron McMillan, Kerry Patterson, Joseph Grenny

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Ron McMillan, Kerry Patterson, Joseph Grenny

304 pages first pub 2013 (editions)

nonfiction business informative medium-paced

Description

Hold anyone accountable. Master performance discussions. Get RESULTS. Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues bre...

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