Customer Mania!: It's Never Too Late to Build a Customer-Focused Company by Kenneth H. Blanchard, Jim Ballard

Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

Kenneth H. Blanchard, Jim Ballard

208 pages • first pub 2004 (editions)

nonfiction business informative inspiring reflective medium-paced
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Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors J...

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