Delivering Public Services that Work: Volume One by Peter Middleton

Delivering Public Services that Work: Volume One

Peter Middleton

132 pages first pub 2010 (editions)

informative reflective medium-paced
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In his acclaimed 2008 book Systems Thinking in the Public Sector, John Seddon blew the whistle on public sector 'reform' and the flawed gospel of quasi-markets, competition, targets and inspection. He showed how thousands of people in the UK and e...

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