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224 pages • first pub 1991 (editions)
ISBN/UID: 9780814417553
Format: Paperback
Language: English
Publisher: Amacom
Publication date: 29 October 2011
Description
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emph...
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Content Warnings
224 pages • first pub 1991 (editions)
ISBN/UID: 9780814417553
Format: Paperback
Language: English
Publisher: Amacom
Publication date: 29 October 2011
Description
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emph...
Community Reviews
Content Warnings