Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies (Suny Sieres in Speech Communication): Theory of Image Restoration Discourse by William L. Benoit

Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies (Suny Sieres in Speech Communication): Theory of Image Restoration Discourse

William L. Benoit

208 pages • first pub 1994 (view editions)

nonfiction informative reflective medium-paced
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Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excus...

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