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247 pages • first pub 2012 (editions)
ISBN/UID: 9781422133316
Format: Hardcover
Language: English
Publisher: Harvard Business Review Press
Publication date: 07 February 2012
Description
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-u...
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Content Warnings
247 pages • first pub 2012 (editions)
ISBN/UID: 9781422133316
Format: Hardcover
Language: English
Publisher: Harvard Business Review Press
Publication date: 07 February 2012
Description
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-u...
Community Reviews
Content Warnings