Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services by Brett King

Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services

Brett King

397 pages first pub 2010 (editions)

nonfiction business informative medium-paced
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Description

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks...

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