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166 pages • missing pub info (editions)
ISBN/UID: 9780230500006
Format: Hardcover
Language: English
Publisher: Palgrave MacMillan
Publication date: 01 July 2007
Description
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now ...
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166 pages • missing pub info (editions)
ISBN/UID: 9780230500006
Format: Hardcover
Language: English
Publisher: Palgrave MacMillan
Publication date: 01 July 2007
Description
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now ...