Delivering Knock Your Socks Off Service by Performance Research Associates, Ron Zemke

Delivering Knock Your Socks Off Service

Performance Research Associates, Ron Zemke

199 pages first pub 1991 (editions)

nonfiction business self help informative fast-paced
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With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you hav...

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