The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by Jeffrey K. Liker, Karyn Ross

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

Jeffrey K. Liker, Karyn Ross

448 pages • first pub 2016 (editions)

nonfiction business informative slow-paced
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The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results--The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bes...

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