Jems from Johnson: A Guide to Successful Customer Relationship Management by Claude Johnson

Jems from Johnson: A Guide to Successful Customer Relationship Management

Claude Johnson

240 pages missing pub info (editions)

nonfiction business economics
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Effective Customer Relationship Management (CRM) begins with a customer's first contact---whether on the Internet, through a call center, or in a brick-and-mortar store. Jems from Johnson: A Guide to Successful Customer Relationship Management pro...

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