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240 pages • missing pub info (editions)
ISBN/UID: 9780595422616
Format: Paperback
Language: English
Publisher: iUniverse
Publication date: 30 May 2007
Description
Effective Customer Relationship Management (CRM) begins with a customer's first contact---whether on the Internet, through a call center, or in a brick-and-mortar store. Jems from Johnson: A Guide to Successful Customer Relationship Management pro...
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240 pages • missing pub info (editions)
ISBN/UID: 9780595422616
Format: Paperback
Language: English
Publisher: iUniverse
Publication date: 30 May 2007
Description
Effective Customer Relationship Management (CRM) begins with a customer's first contact---whether on the Internet, through a call center, or in a brick-and-mortar store. Jems from Johnson: A Guide to Successful Customer Relationship Management pro...