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215 pages • first pub 2004 (editions)
ISBN/UID: 9780974386003
Format: Hardcover
Language: English
Publisher: Health Administration Press
Publication date: 01 January 2004
Description
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and ...
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215 pages • first pub 2004 (editions)
ISBN/UID: 9780974386003
Format: Hardcover
Language: English
Publisher: Health Administration Press
Publication date: 01 January 2004
Description
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and ...
Community Reviews
Content Warnings