IT Service Management: A Guide for ITIL Foundation Exam Candidates by John Sansbury, Aidan Lawes, Richard Griffiths, Ernest Brewster

IT Service Management: A Guide for ITIL Foundation Exam Candidates

John Sansbury, Aidan Lawes, Richard Griffiths, Ernest Brewster

240 pages • first pub 2012 (editions)

informative medium-paced
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Over the past 20 years, the ITIL(R) framework has evolved from a specialised set of service management topics with a focus on function to a process-based framework, which now provides a broader holistic service lifecycle approach. This guide intro...

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