Total Quality Management: Text With Cases by John S. Oakland

Total Quality Management: Text With Cases

John S. Oakland

missing page info Add in missing page information first pub 1995 (editions)

informative fast-paced
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Description

Written by the acknowledged British guru of TQM and Business Excellence, John Oakland, this book provides a simple but powerful model for Total Quality Management and comprehensive coverage of the concepts students need to understand. The model ha...

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