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420 pages • missing pub info (view editions)
ISBN/UID: 9780071387859
Format: Paperback
Language: English
Publisher: McGraw-Hill Professional Publishing
Edition Pub Date: 19 February 2002
Description
This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.
Community Reviews
Content Warnings
420 pages • missing pub info (view editions)
ISBN/UID: 9780071387859
Format: Paperback
Language: English
Publisher: McGraw-Hill Professional Publishing
Edition Pub Date: 19 February 2002
Description
This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.
Community Reviews
Content Warnings