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160 pages • missing pub info (editions)
ISBN/UID: 9780312580841
Format: Hardcover
Language: English
Publisher: St. Martin's Press
Publication date: 31 August 2010
Description
A snappy book of simple conversational swaps that reveals how to talk so everyone will listen Words matter. They can inform, soothe, sting, reverberate, and leave scars. And the wrong words can turn off--literally-- the listener, transforming what...
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160 pages • missing pub info (editions)
ISBN/UID: 9780312580841
Format: Hardcover
Language: English
Publisher: St. Martin's Press
Publication date: 31 August 2010
Description
A snappy book of simple conversational swaps that reveals how to talk so everyone will listen Words matter. They can inform, soothe, sting, reverberate, and leave scars. And the wrong words can turn off--literally-- the listener, transforming what...