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380 pages • missing pub info (editions)
ISBN/UID: 9783639019018
Format: Paperback
Language: English
Publisher: VDM Verlag Dr. Mueller E.K.
Publication date: 04 June 2008
Description
In the past decade service firms have committed significant resources to operational aspects of collaborative business arrangements such as strategic alliances. Yet, there is little research on consumer responses to service failures in settings th...
Community Reviews
Content Warnings
380 pages • missing pub info (editions)
ISBN/UID: 9783639019018
Format: Paperback
Language: English
Publisher: VDM Verlag Dr. Mueller E.K.
Publication date: 04 June 2008
Description
In the past decade service firms have committed significant resources to operational aspects of collaborative business arrangements such as strategic alliances. Yet, there is little research on consumer responses to service failures in settings th...
Community Reviews
Content Warnings