Managing the Unexpected: Assuring High Performance in an Age of Complexity by Kathleen M. Sutcliffe, Karl E. Weick

Managing the Unexpected: Assuring High Performance in an Age of Complexity

Kathleen M. Sutcliffe, Karl E. Weick

200 pages • first pub 2001 (editions)

nonfiction business informative slow-paced
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Description

High reliability organizations (HROs) - such as ER units in hospitals - are designed to perform well under extreme stress and pressure. Using HROs as the model for the 21st century organization, this book shows executives and upper level managers ...

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