Designing Delivery: Rethinking IT in the Digital Service Economy by Jeff Sussna

Designing Delivery: Rethinking IT in the Digital Service Economy

Jeff Sussna

232 pages first pub 2015 (editions)

nonfiction business informative slow-paced
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Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Ser...

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