Services Marketing: Concepts, Strategies, & Cases by John E.G. Bateson, K. Douglas Hoffman

Services Marketing: Concepts, Strategies, & Cases

John E.G. Bateson, K. Douglas Hoffman

480 pages first pub 2005 (editions)

challenging informative slow-paced
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Description

Hoffman and Bateson's SERVICES MARKETING: CONCEPTS, STRATEGIES, AND CASES examines the use of services marketing as a competitive tool from a uniquely broad perspective. The text explores services marketing not only as an essential focus for servi...

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