Bottom-Line Call Center Management by David L. Butler
Bottom-Line Call Center Management

David L. Butler

Bottom-Line Call Center Management

David L. Butler

208 pages missing pub info (editions)

nonfiction business economics
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Description

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing o...

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