Telling the Technical Services Story: Communicating Value by Kimberley A Edwards, Tricia MacKenzie

Telling the Technical Services Story: Communicating Value

Kimberley A Edwards, Tricia MacKenzie

229 pages first pub 2021 (editions)

informative medium-paced
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applying the 7 principles of communities of practice to break down silos;software such as Trello, Basecamp, and Confluence that can improve communications workflows;ticketing systems and training to help frontline staff solve e-resource access pro...

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