Emotional Intelligence for Sales Success: Connect with Customers and Get Results by Jill Konrath, Colleen Stanley

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Jill Konrath, Colleen Stanley

224 pages • first pub 2012 (view editions)

nonfiction business informative slow-paced
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Emotional intelligence plays a vital role at every stage of the sales process. It's easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flig...

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