Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone: A Comprehensive Guidebook for Emergency by Ellis Amdur

Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone: A Comprehensive Guidebook for Emergency

Ellis Amdur

232 pages • missing pub info (editions)

nonfiction politics psychology informative reflective medium-paced
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Description

Although call-takers at an Emergency Dispatch Center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative exp...

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