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Chris DeRose II, Noel M. Tichy
288 pages • missing pub info (editions)
ISBN/UID: B005GSZZH4
Format: Digital
Language: English
Publisher: Portfolio
Publication date: Not specified
Description
How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient car Judgment o...
Community Reviews
Content Warnings
—
Chris DeRose II, Noel M. Tichy
288 pages • missing pub info (editions)
ISBN/UID: B005GSZZH4
Format: Digital
Language: English
Publisher: Portfolio
Publication date: Not specified
Description
How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient car Judgment o...
Community Reviews
Content Warnings