If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently by Fred Lee

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

Fred Lee

missing page info Add in missing page information first pub 2004 (editions) user-added

nonfiction business informative inspiring medium-paced
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Description

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and ...

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