Contact Us! Coursebook with Audio CD: Call Center English Skills by Hayley McCarthy, Jane Lockwood

Contact Us! Coursebook with Audio CD: Call Center English Skills

Hayley McCarthy, Jane Lockwood

136 pages missing pub info (editions)

nonfiction informative medium-paced
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Description

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls...

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